Urgent production issues during normal business hours of 8:00am - 5:00pm EST - Create a Zendesk ticket. You will get a response quickly. Also, you can send an email with details of the problem to firstname.lastname@example.org. This email bucket gets distributed to all of the support leads at MG2, which will give high visibility to the issue. Updates will be made in the zendesk ticket for tracking the issue to conclusion.
Urgent production issues after hours/weekends/holidays - Call the MG2 support hotline: 267-657-0078
Also send an email to email@example.com, and create a Zendesk ticket.
Non-critical issues during business hours - Please create a Zendesk ticket. You will receive an acknowledgement within 30 minutes.
Non-critical issues after hours/weekends/holidays - Please create a Zendesk ticket. You will receive an acknowledgement the following morning.